The Collaborator Platform provide user configurable workflow/approval processes with alarms and escalations. The Collaborator Platform provide a single user interface that controls/displays workflow processes regardless of the number of workflow engines or client applications involved, i.e. common In-Box (work list handler). The Collaborator Platform have the ability for authorised users to force deviation of a process from its normal flow, e.g. to prioritise or suspend a workflow process. The Collaborator Platform provide for calendaring and scheduling capabilities. The Collaborator Platform accommodate, and automatically consider, non-business days for process flows. The Collaborator Platform can reject a workflow step and flow back to the previous step.

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The Collaborator Platform make provision for a graphical view, down to user level, when participating in a workflow process. The Collaborator Platform include the document metadata information in notifications. The Collaborator Platform provide a reference capability when a document is attached in a workflow process. The Collaborator Platform allow dynamic alterations by authorised users to a process definition from the run-time operational environment. The Collaborator Platform can define specific users to manage an activity. The Collaborator Platform can define a role within an activity and assign users to the role. The Collaborator Platform can mark a set of activities as an atomic unit, which must be executed in entirety to allow the process instance to be continued or “rolled back” to a restart point. The Collaborator Platform can specify a deadline by which an activity must be completed. The Collaborator Platform can specify process or activity pre-conditions and post-conditions that may include testing of system variables, such as date or time, or an external event of some kind.

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The Collaborator Platform can specify conditional and unconditional transition conditions. The Collaborator Platform allow users to customise their In-Box, i.e. My In-Box. The Collaborator Platform support multiple In-Boxes for each user based on the type of work. The Collaborator Platform support different types of In-Boxes (e.g. user participant, common or group In-Box, and holding queue/In-Box). The Collaborator Platform display the entire list of work items in an In-Box and allow selection of the items to be worked on. The Collaborator Platform display alerts and notifications in the same In-Box as the work list. The Collaborator Platform route alerts and notifications to another MAPI-compliant In-Box. The Collaborator Platform allow work items to be marked with different priorities, e.g. urgent. The Collaborator Platform can schedule work items in an In-Box for work at a later time.The Collaborator Platform can sort work items in an In-Box based on specified business rules.

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The Collaborator Platform route an e-form directly to a specified In-Box (or boxes) based on the type of e-form. The Collaborator Platform automatically route a scanned or captured record to the custodian of its associated file/record. The Collaborator Platform automatically route a captured document to a common In-Box. The Collaborator Platform allow an authorised user to re-route a work item to another user

The Collaborator Platform allow an authorised user to re-route a work item from a common In-Box to him/her self. The Collaborator Platform automatically re-route work items to another user according to delegation rules. The Collaborator Platform automatically re-route work items to another user according to escalation rules. The Collaborator Platform automatically purge a work item from a holding queue/In-Box after escalation of such work item. The Collaborator Platform provide load balancing and work allocation facilities

Substantiate how.

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The Collaborator Platform support event driven workflow rules. The Collaborator Platform attach instructions or comments to a work item when routing from one user participant to another. The Collaborator Platform support automatic iterative execution of activity instances. The Collaborator Platform can suspend a process/activity. The Collaborator Platform can restart a suspended process/activity. The Collaborator Platform can track suspended process/activity instances. The Collaborator Platform allow authorised users to request the commencement of a process/activity instance after suspension. The Collaborator Platform support the defining of a deadline of a process/activity instance. The Collaborator Platform automatically initiate an escalation procedure if a deadline is not met. The Collaborator Platform can configure a user’s alerts and notifications. The Collaborator Platform can automatically send out a notification at the completion of a process/activity instance. The Collaborator Platform automatically change the values of metadata attributes, i.e. status, of a record/file. The Collaborator Platform automatically initiate a process/activity instance on the same day (date) each week, month or quarter. The Collaborator Platform track and report on incomplete processes. The Collaborator Platform prevent the automatic initiation of a “triggered” process/activity instance if an alternative process/activity instance is initiated by a user participant

The Collaborator Platform support real-time workflow monitoring.